Business Systems
with Digital Helpers
Built on Odoo · Microsoft 365 with Copilot
by Chiles & Company
gotbots.si
gotbots.si

Business Systems with Tireless Digital Helpers and Self-Improving Knowledge Bases

Biltmore Management Advisors

The business systems team growing manufacturers call to get it right.

We help manufacturing and distribution businesses from $5M to $300M in revenue run on one connected system — simple and easy to use, with Digital Helpers doing the busywork — without the six-figure ERP project and without the big-firm overhead.

Book a free discovery conversation See if you recognize your business

Free · no commitment · a clear recommendation, not a sales pitch. Or ask Ian, our Digital Helper, right here on this page.

Built on Odoo Microsoft 365 with Copilot 700+ years of combined partner experience US-based · Brevard, North Carolina
Who We Help

Built for $5M–$300M manufacturers and distributors

You have outgrown spreadsheets and patchwork apps — but you do not need a massive enterprise consulting firm. If you recognize your business in two or more of these, a conversation is the fastest way to know your right next move.

MRP is a mystery. Your Open Source CRM and ERP runs MRP, but nobody on the team really knows how to use it — so planning still runs on spreadsheets and gut feel.
The CRM is a contact list. Nobody updates it, nobody trusts it, and your sales team works around it instead of with it.
Marketing never gets set up. Social media and email marketing are on the list every quarter — and never actually get running.
SIOP happens in separate rooms. Sales, inventory, and operations planning each use different numbers, so every plan is an argument.
The warehouse costs you steps. The layout made sense once. Now it costs touches, time, and errors on every order.
Freight is booked load by load. No lanes strategy, no leverage — and the freight bill keeps climbing.
Scheduling runs on hope. Work centers are loaded past their real capacity, so on-time delivery is a daily negotiation.
The online store is a mess. You need an e-commerce store — or the one you have is stale, disorganized, and nobody trusts it.

These eight struggles are exactly why we built the Max Knowledge Platform. See how we work →

How We Work

One loop, run until it sticks: Sense → Decide → Act → Measure → Learn

No 200-page report. No year-long project before you see value. We work in a simple loop, and every pass through it leaves you with something concrete.

Step 1Sense

We look at your real numbers and how work actually flows on the floor and in the office — not how the org chart says it flows.

You get: cash on hand, payables, receivables, credit lines, and today's orders in one clear view — and a short list, in plain language, of what is actually broken.
Step 2Decide

Together we pick the few moves that matter most, in order, with the numbers behind each one. Digital Helpers propose. Humans decide.

You get: a short, ranked plan with a named owner for every move — decisions you can explain to your whole team in five minutes.
Step 3Act

We put the system in and set it up around how your business actually runs, move your data with care, and train your team on their real work.

You get: one connected, configured system; your data moved and checked; your team trained and confident at go-live.
Step 4Measure

We watch the numbers the plan was supposed to move, on a rhythm you can actually keep.

You get: a small scoreboard you can read in minutes, and early warning the moment a number starts to drift.
Step 5Learn

What we learn goes into your knowledge base, so the next decision starts smarter than the last one — and stays when people move on.

You get: a growing knowledge base your company owns, and Digital Helpers that answer from it every day.
Services

One team for the system and the work

The same people who put your system in help you run better on it. No handoff between a software vendor, a consultant, and a support desk — one team owns it with you, end to end.

Implementation

ERP & CRM Implementation

The Max Business System, put in and working: sales, inventory, manufacturing, purchasing, and accounting on Odoo, with Microsoft 365 and Copilot alongside — configured for how your business actually runs, and simple and easy to use from day one.

Talk to us about your system →
Operations

Operations Improvement

The Eight Struggles, worked one at a time in the order your numbers demand: MRP, CRM discipline, SIOP, warehouse layout, freight lanes, finite-capacity scheduling, and a clean, well-organized e-commerce store.

Talk to us about your toughest struggle →
Partnership

MEP Partnership Support

We work alongside Manufacturing Extension Partnership programs — GENEDGE in Virginia, SCMEP in South Carolina, and NC State's Industry Extension Services — bringing business systems and training support to the manufacturers they serve.

Talk to us about MEP programs →
Training

Learning & Training

Systems only pay off when people use them well. Our training apps and courses teach, advise, reinforce, and coach your team — in the flow of their real work, not in a classroom they forget by Friday.

Talk to us about training your team →

The Max Knowledge Platform — priced in the open

Certainty is our version of a fixed fee: prices shown directly, per site per month, no quote required to see them. Business apps carry a 12-month minimum. You always hold the full code.

The Whole Business

Max Business System

$1,999 /month

Easy to use, with built-in Digital Helpers and extensive knowledge bases. Your whole company on one system.

See it at gotbots.si →
The Plant Floor

Max MES

$999 /month

Manufacturing execution for the plant floor — production, work centers, and real-time visibility.

See it at gotbots.si →
People

Max Learning and Training

$499 /month

Unlimited users. Helpers that teach, advise, reinforce, and coach your team to actually use the system.

See it at gotbots.si →
Quality

Max Quality and VSM Tools

$199 /month

Quality management and value-stream mapping tools for teams that run on facts, not folklore.

See it at gotbots.si →
Growth

Max Sales and Marketing

$99 /month

CRM, campaigns, and social and email marketing — set up, running, and kept clean.

See it at gotbots.si →
Start Here

Socrates

$1.99 /month from the start

Socrates: 3000 years of knowledge and wisdom answering your questions. Socrates is $1.99/month from the start. Socrates is a Self Learning Expert Knowledge Base — SLEKB™ — the prototype of our Expert Knowledge Systems.

Visit Socrates →

Odoo and Microsoft 365 subscriptions are not included. AI agent charges are not included.

Start Here

Not ready for a system? Start with 3,000 years of answers.

Socrates puts the distilled wisdom of the great thinkers — from the ancient Greeks to modern masters of operations — behind one simple question box. Bring it your hardest business problem and get an answer grounded in 3,000 years of knowledge and wisdom. Socrates is $1.99/month from the start. If it helps you, send it to a friend who runs a business — that is how it grows.

Bring your problem →
Our Own Stack

Tools We Use and You Can Buy

We sell business systems, so we run on them first. These are the tools BMA itself works in every day — buy any of them direct from the vendor, or have us set it up for you.

System of Record

Odoo

A full ERP and CRM in one — the system of record every Max app is built on.

We run our own books, CRM, sales orders, and email marketing on it, and it is the foundation under every client build.

Buy direct →
Have us set it up →
Knowledge & Creation

Microsoft 365 with Copilot

The office and meeting platform — documents, email, and Teams — with Copilot built in.

Our knowledge and creation work happens here: Copilot drafts, and our people decide what goes out.

Buy direct →
Have us set it up →
Contacts & Email

HubSpot

A CRM for the people side of selling — contacts, companies, and the emails between you and them.

We work in HubSpot daily for our own selling: it holds our contacts, companies, and email tracking, while deals and orders live in Odoo.

Buy direct →
Have us set it up →
Integration & Sync

Stacksync

An integration layer that keeps separate systems in step, syncing records between them automatically.

We use it to keep our systems in step — it is the sync layer going into JL Smith.

Buy direct →
Have us set it up →

Odoo and Microsoft 365 subscriptions are not included. AI agent charges are not included.

The Newsletter

Media and Newsletters

What we learn running businesses, written down and sent out twice a week.

The Newsletter

The Enabling Layer

Chiles & Company's newsletter. Tuesdays carry product updates; Fridays carry the episodic story — the anonymized plant-turnaround arc. Episode 1 is published (Nov 7).

Read the latest issue →
Browse the archive →
Subscribe →
Social

Social Media and Videos

Prefer to watch? The channel carries the same product updates and stories as the newsletter, in video.

@chilesandco

Chiles & Company on YouTube

Episode 1 is live: the Friday the truck didn't leave — the first chapter of the plant-turnaround story.

Visit the channel →
Watch Episode 1 →
Follow Along

LinkedIn

Christopher Chiles is on LinkedIn — connect and follow along there.

Christopher Chiles on LinkedIn →
The Honest Comparison

Three ways this usually goes

Most owners we meet are choosing between these three paths — we have lived all of them. Here is the straight account of each.

Path One

The Six-Figure ERP Project

A big firm sells you a system built for companies ten times your size. A year of disruption, a six-figure bill before anyone logs in — and complexity your team quietly stops using by month three.

Path Two

A Patchwork of Apps

One app per problem, none of them talking. Every handoff is a re-keyed spreadsheet, the numbers disagree with each other, and nobody owns the whole picture when something breaks.

Path Three

Spreadsheets and Email

It costs nothing — and it costs everything. No single version of the truth, no warning when a number drifts, and when a key person walks out, the system walks out with them.

The BMA Way

One system, one team, priced by the month

One connected system sized for a $5M–$300M business. One team that implements it and helps you run better on it. Prices published, per site per month. Knowledge bases that keep what your company learns. And the full code is yours — always — with the Odoo Partner Network standing behind us as your backup. If we ever gave you a bad recommendation, it would be the last one you took from us — so we recommend what fits, even when it means less work for us.

Our Story

We have run the plants, not just the software

Biltmore Management Advisors is the business consulting services arm of Chiles & Company. Our partners are operators first — plant managers, presidents, and general managers who have carried a P&L — with over 700 years of combined experience, all of it grown from the floor up.

Case — A Plant Turnaround, Lima, Ohio
Challenge

A $40M manufacturing business was losing money — about 5% of sales, year after year. The numbers were late, the plans were arguments, and nobody could say with confidence where the business stood on any given day.

Solution

Chris led the turnaround working shoulder to shoulder with the plant manager, Eli G. One set of numbers everybody trusted. The operational struggles worked in order. Decisions made on facts, reviewed on a rhythm, lessons written down so they stayed.

Result

In 18 months the business grew from $40M to $68M — and went from losing money to making it. The system that ran the turnaround became the pattern for everything we build today.

$40M → $68M
Revenue, start to finish
18 months
Start of turnaround to result
−5% → profit
Operating result on sales

Names of the business and its people are withheld — the story is told the same way in our newsletter, The Enabling Layer, where a new episode runs every Friday.

Questions Owners Ask

Frequently asked questions

What size business does Biltmore Management Advisors work with?

Businesses from $5M to $300M in revenue — mostly manufacturers and distributors with real operational complexity: inventory, production, job costing, multiple locations. Too complex for a bookkeeper and a spreadsheet, not sized for a national firm's six-figure ERP project. That middle is exactly where we work.

Which firms can put in our ERP and stay to help us run better on it?

That is the gap we fill. BMA implements your business system and stays as your operations partner — the same team that configures the software works your SIOP, your scheduling, and your warehouse with you. There's no handoff between a software vendor, an implementation consultant, and a support desk, which means no finger-pointing when something breaks.

Do we own our system and our data?

Yes — completely. You always hold the full code and your data is yours. Our systems are built on Odoo, an open platform, and the Odoo Partner Network stands as your backup if you ever want another firm to support you. You are never locked in to us; you stay because it works.

What does it cost?

Prices are published on this page — per site, per month, no quote required to see them. Business apps carry a 12-month minimum; Socrates is $1.99/month from the start. Odoo and Microsoft 365 subscriptions are not included, and AI agent charges are not included. Consulting work starts with a free discovery conversation, so you know the shape of the cost before you commit to anything.

We're on spreadsheets and a patchwork of apps. Where do we start?

Where you are. We start with a free conversation and a clear look at your numbers — cash, payables, receivables, and today's orders — then recommend the smallest first move that pays. You don't need to be “ready” for an ERP to work with us. You need a clear problem.

Who actually does the work?

Our partners — operators who have run plants and businesses for a combined 700+ years — backed by Tireless Digital Helpers and knowledge bases that hold everything your company learns. The systems are simple and easy to use, and the rule never changes: Digital Helpers propose. Humans decide.

Where are you located, and do you work remotely?

We are based in Brevard, North Carolina. We work remotely with businesses nationwide, and in person across the Carolinas and Western North Carolina. Our MEP partnership work takes us wherever GENEDGE, SCMEP, and NC State's Industry Extension Services serve manufacturers.

Not sure where to start? That's exactly what the first conversation is for.

Tell us where you are — messy numbers, a stalled system, a plant that runs on hope — and we will tell you honestly what the right next move is. No pressure, no pitch, just clarity.

✓ Free ✓ No commitment ✓ A clear recommendation, not a sales pitch ✓ Remote nationwide · in person in the Carolinas & Western NC
Start the conversation sales@chilesand.co Message us on WhatsApp

Prefer to explore first? Ask Ian, our Digital Helper, on this page — or visit the platform at gotbots.si.